Support Center
Get help with our products and services. Our support team is ready to assist you with any questions or issues you may encounter.
Help Center
Browse our comprehensive guides, tutorials, and FAQs to find answers to common questions.
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Can't find what you're looking for? Submit a support ticket and we'll get back to you within 24 hours.
Create Ticket →Live Support
Speak directly with our support team during business hours for immediate assistance.
Contact Now →Contact Support
Business Hours
Mon-Sat: 9am-6pm
Sri Lanka Time (UTC+5:30)
Support Levels
Basic Support
Free for all users
Access to help center and email support
Premium Support
For Pro subscribers
Priority queue, phone support, extended hours
Enterprise Support
For business clients
Dedicated account manager, SLA guarantee
Submit a Support Ticket
Fill out the form below and our support team will respond within 24 hours.
Live Support
Phone Support
Available Monday-Saturday
9:00 AM - 6:00 PM (Sri Lanka Time)
Currently Online
Video Call Support
Schedule a video consultation with our gemologists for personalized assistance.
Live Chat
Chat with our support team in real-time during business hours.
Agents Available
Common Issues & Troubleshooting
Camera Issues
- Camera not starting: Ensure you've granted camera permissions in your browser. Click the camera icon in your browser's address bar.
- No cameras found: Click "Refresh Cameras" button to rescan for connected devices. Try disconnecting and reconnecting external cameras.
- Poor image quality: Ensure good lighting and clean your camera lens. Use higher zoom for detailed inspection.
Account & Login
- Can't log in: Make sure you're using the correct Google account. Try clearing your browser cache and cookies.
- Login popup blocked: Enable popups for our site in your browser settings and try again.
- Forgot which account used: Try logging in with different Google accounts you may have used.
Analysis Issues
- Inaccurate results: Ensure gemstone is clean and well-lit. Try multiple angles for better analysis.
- Analysis taking too long: Check your internet connection. The analysis typically takes 2-3 seconds.
- Results not saving: Make sure you're logged in before saving scans. Check your internet connection.
Frequently Asked Questions
System Status
Scanner Service
Operational
Last checked: Just now
Authentication
Operational
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API Services
Operational
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Database
Operational
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Still Need Help?
Our support team is ready to assist you with any questions or issues.
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