At GemScan Pro ("we," "us," or "our"), accessible from https://sunmoonbay-scanner.web.app, protecting your privacy is one of our top priorities. This Privacy Policy document describes the types of information we collect and record, how we use it, and your rights regarding your personal data.
📌 Quick Summary
We collect information to provide better gemological services. We do not sell your personal information. You can request deletion of your data at any time.
1. Information We Collect
We collect several types of information to provide and improve our gemological analysis services:
1.1 Personal Information
When you use our services, we may ask you to provide certain personally identifiable information, including:
- Name and Contact Information: Your name, email address, phone number, and mailing address when you request gem certification or consultation services.
- Account Credentials: Username and password if you create an account to save your gem analysis history.
- Payment Information: Billing details when purchasing premium certification services (processed securely through third-party payment processors).
1.2 Gemstone Analysis Data
- Gemstone Images: Photographs of gemstones you upload for analysis using our AI scanner.
- Analysis Results: Specific gravity measurements, refractive index values, hardness test results, and identification outcomes.
- Camera Feed: Live camera images captured during real-time gem scanning (processed locally and not stored permanently).
1.3 Usage Data
We automatically collect information about how you interact with our website:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring website addresses
- Date and time stamps of visits
1.4 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
2. How We Use Your Information
GemScan Pro uses the collected data for various purposes:
- To Provide Gemological Services: Process your gemstone images, perform AI analysis, and deliver identification results.
- To Improve Our AI Models: Use anonymized gemstone data to train and enhance our gemstone identification algorithms.
- To Communicate With You: Send analysis reports, certification documents, and respond to your inquiries.
- To Maintain Security: Detect, prevent, and address technical issues and unauthorized access.
- To Comply With Legal Obligations: Fulfill regulatory requirements for gemological certification laboratories.
3. Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), we process your personal information under the following legal bases:
- Consent: You have given us permission to process your data for specific purposes.
- Contract Performance: Processing is necessary for the gemological services you request.
- Legal Obligation: Compliance with laws applicable to gemological laboratories.
- Legitimate Interests: Improving our services and maintaining security.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share data in the following circumstances:
- Service Providers: We may employ third-party companies to facilitate our services (cloud hosting, payment processing, email delivery). These providers access your data only to perform tasks on our behalf.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
- With Your Consent: We may share your information for other purposes with your explicit consent.
🔒 Data Security Commitment
We implement industry-standard security measures including SSL encryption, firewalls, and regular security audits. However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Gemstone Analysis Data: Retained for 12 months to provide historical records for returning customers.
- Account Information: Retained until you request account deletion.
- Usage Data: Retained for 6 months for analytical purposes.
- Certification Records: Retained for 7 years to comply with gemological industry standards.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The Right to Access: Request copies of your personal information.
- The Right to Rectification: Request correction of inaccurate or incomplete information.
- The Right to Erasure: Request deletion of your personal information under certain conditions.
- The Right to Restrict Processing: Request limitation of how we use your data.
- The Right to Data Portability: Request transfer of your data to another organization.
- The Right to Object: Object to processing based on legitimate interests.
- The Right to Withdraw Consent: Withdraw previously given consent at any time.
To exercise any of these rights, please contact us at privacy@gemscanpro.com.
7. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
8. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.
9. Third-Party Links
Our website may contain links to other websites (gemological databases, industry partners). If you click on a third-party link, you will be directed to that site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@gemscanpro.com
- Phone: +94 78 377 9999
- Address: 205 Stafford Cross Road, Ragala, Halgranoya 22240, Sri Lanka
- Data Protection Officer: dpo@gemscanpro.com